Terms of purchase

1 About RYDGRENsheep
The company is based in Helsingborg. The company’s postal address is Murmästaregatan 11 a, 25454 Helsingborg.
If you wish to get in touch with us, send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.

2 Ordering
When you complete your order, a confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and delivery addresses.
If there is any error in the order confirmation, you should immediately contact us via email at[email protected]

3 Delivery
Our normal delivery time is 3 to 5 days. Note: Orders placed on weekends will be shipped no earlier than the following Monday.
If delivery delays occur (without prior notification from us regarding extended delivery times), please contact us at [email protected]
All prices in the store are stated in SEK and include 25% VAT.
We reserve the right to adjust prices due to supplier price changes, typographical errors in the price list, or incorrect pricing due to incorrect information, and we reserve the right to modify the price.

5 Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal starting from the date you received the ordered item.

5.1 To use your right of withdrawal:
You must notify us that you wish to withdraw. The message should be sent to [email protected] Your message should clearly include your name, address, email, order number, and the items you wish to return.
You should return the products to us immediately and no later than 14 days after notifying us.
You are responsible for the return shipping, delivery, and condition of the products upon return. The products should be sent well-packaged and in their original packaging.
We reserve the right to deduct a sum corresponding to the depreciation in value compared to the original product value if the product is used or damaged.

5.2 The right of withdrawal does not apply to:

• Products sealed for health or hygiene reasons, where the seal has been broken.

• Products that are sealed audio or video recordings, where the seal has been broken.

• Custom-made products, specially tailored for you or with a clear personal touch based on your request.

• Services that have been fully performed, where you expressly agreed that the service would begin without a right of withdrawal.

• Products that deteriorate quickly, such as food.

• Single issues of newspapers or magazines.

For more information on the statutory right of withdrawal, see [link missing].

Complaints and Claims
We inspect all products before shipping. If the product is still damaged or incorrect upon arrival, we commit, in accordance with applicable consumer protection laws, to fix the issue free of charge.
You must always contact us for approval before returning a defective product.
The complaint should be sent immediately after the defect is discovered.

6.1 How to make a complaint:
Any errors or defects should always be reported to [email protected], including your name, address, email, order number, and a description of the issue.
If we are unable to fix the problem or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We cover the return shipping for approved complaints.
We reserve the right to deny a complaint if the product is found to be free of faults according to consumer protection law. In case of complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes (ARN), see arn.se.

Limitation of Liability
We are not responsible for indirect damages that may arise due to the product.
We accept no responsibility for delays or errors caused by circumstances beyond the company's control (Force Majeure), such as labor conflicts, fires, war, government decisions, reduced or failed delivery from suppliers.
Furthermore, we do not take responsibility for changes in products or product characteristics made by suppliers or other factors beyond our control.

Product Information
We reserve the right to any typographical errors on this website and for sold-out products. We do not guarantee that the images reflect the exact appearance of the products, as color differences may occur due to the screen, photo quality, or resolution. We always try to present the products as accurately as possible.

Information about Cookies
According to the Electronic Communications Act, visitors to a website must be informed that cookies are used. The cookie contains data that can be used to track a user’s browsing. A cookie is a small text file the website requests to store on your computer to enable various functions.
You can set your browser to automatically deny cookies. More information is available on the Swedish Post and Telecom Authority’s website.

Personal Data
By shopping at Lammskinnsgalleriet, you accept our data protection policy and our processing of your personal data. We care about your privacy and only collect necessary information to process your order. We never sell or transfer your data to third parties without a legal basis.
Lammskinnsgalleriet is responsible for processing the personal data you provide to us as a customer. Your personal data is processed by us to handle your order and, when requested, for newsletters or promotional offers to tailor marketing to your individual needs.

Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR):

10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a physical person.

10.2 What data do we store?
To handle your order and respond to related inquiries (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process it, such as to fulfill the contract with you or comply with a legal obligation, like accounting laws.

10.3 Legal basis
When purchasing, your data is processed to fulfill the contract with you.
Marketing, promotions, and similar communications are sent with your consent.

10.4 What data is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. This includes first and last name, address, email, and phone number. If you choose to pay by invoice, your personal identification number is also shared.
This information is stored to complete the purchase and protect both parties from fraud.
The payment providers we use are: Klarna, Swish, PayPal.

10.4.2 Shipping company
To deliver your orders and complete our contract, we share your name and delivery address with the shipping company. Your email and/or mobile number may also be shared for delivery notifications.
The shipping company we cooperate with is: Postnord.

10.4.3 Newsletter
If you subscribe to our newsletter, your name and email address are shared with our newsletter provider to send marketing updates and offers.
We use [not specified] for newsletter distribution.

10.5 Right of access
You have the right to request a copy of all the information we hold about you. The information will be delivered electronically in a readable format.

10.6 Right to rectification
You have the right to ask us to update incorrect or incomplete information.

10.7 Right to be forgotten
You can request that your data be deleted at any time. Exceptions may apply if we are required to retain the data for legal reasons (e.g., accounting laws).

10.8 Data protection officer
Lammskinnsgalleriet is responsible for storing and processing personal data and ensures compliance with GDPR.

10.9 How we protect your data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
We use the Swedish platform Quickbutik, operated by Quickbutik AB, based in Helsingborg.

Changes to the Terms and Conditions
We reserve the right to make changes to the terms at any time. Any changes will be published on the website. The new terms are considered accepted when you place an order or visit the website.

Dispute and Governing Law
If a dispute cannot be resolved in agreement with customer service, you as a customer can contact the Swedish National Board for Consumer Disputes (ARN), see arn.se.
For residents of other EU countries, complaints can be submitted online via the European Commission's mediation platform: http://ec.europa.eu/consumers/odr.
We follow decisions by ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these terms shall be interpreted under Swedish law.